Terms & Conditions

Welcome to O‑Glam. These Terms & Conditions govern your access to and use of this website and its services.

This website is owned and operated by GULF MERMAID TRADING L.L.C SP (“Company”, “we”, “our”, or “us”).

By using this website or placing an order, you agree to comply with these Terms & Conditions. If you do not agree, please do not use the website.

1. Company Information

Business Name: GULF MERMAID TRADING L.L.C SP

O-Glam is an online beauty and cosmetics platform offering makeup, skincare, beauty accessories, and related products.

2. Eligibility

By using this website, you confirm that:

• You are at least 18 years old, or using the website under supervision of a parent or guardian.
• The information provided by you is accurate and complete.
• You will use the website only for lawful purposes.

3. Products & Pricing

We aim to ensure that all product information, images, descriptions, and pricing are accurate. However:

• Product colors may vary depending on screen settings.
• Prices and product availability may change without notice.
• We reserve the right to discontinue or modify products at any time.
• We may limit quantities purchased per customer or order.

4. Orders & Payments

By placing an order through our website:

• You authorize us to process payment using your selected payment method.
• You confirm that payment information provided is valid and authorized.
• All orders are subject to acceptance and availability.

We reserve the right to:

• Refuse or cancel any order
• Limit order quantities
• Request additional verification before processing

If payment has already been processed for a canceled order, a refund will be issued to the original payment method.

5. Shipping & Delivery

Delivery timelines are estimates only and may vary due to:

• Courier delays
• Customs processing
• Public holidays
• Incorrect delivery information provided by customers

Customers are responsible for ensuring shipping details are accurate before confirming orders.

Any customs duties, taxes, or import charges imposed by local authorities remain the responsibility of the customer where applicable.

6. Returns & Refunds

Due to hygiene and safety reasons, certain cosmetic and personal care items may not be eligible for return once opened or used.

Returns or refunds may be accepted in cases including:

• Damaged products
• Incorrect items delivered
• Manufacturing defects

Customers must contact us within the return period stated on the website and provide proof of purchase.

Approved refunds will be processed to the original payment method.

7. Intellectual Property

All content available on this website, including:

• Logos
• Branding
• Product images
• Graphics
• Text
• Website design

is the property of GULF MERMAID TRADING L.L.C SP or its licensors and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, or commercially used without prior written permission.

8. User Conduct

Users agree not to:

• Use the website unlawfully
• Attempt unauthorized access to systems or accounts
• Upload malicious software or harmful code
• Disrupt website functionality
• Misrepresent identity or affiliation

We reserve the right to restrict or terminate access for violations of these Terms.

9. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the content, policies, or practices of external websites.

Access to third-party services is at the user’s own risk.

10. Limitation of Liability

To the maximum extent permitted by law, GULF MERMAID TRADING L.L.C SP shall not be liable for:

• Indirect or consequential damages
• Loss of profits, revenue, or data
• Delays or interruptions
• Product misuse
• Allergic reactions or sensitivities

Customers are advised to review product ingredients and usage instructions before use.

11. Disclaimer

All products and services are provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied.

We do not guarantee uninterrupted or error-free website operation.

12. Privacy

Your use of this website is also governed by our Privacy Policy.

13. Modifications

We reserve the right to update or modify these Terms & Conditions at any time without prior notice.

Continued use of the website following any changes constitutes acceptance of the revised Terms.

14. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable in the United Arab Emirates.